What the Carriers Are Saying
QuickQuote's rating accuracy is excellent. They go to great lengths to understand
all aspects of your program's rates and rules to provide an accurate quote to
the agent. Their analysts provide quick responses to questions and are easy to
work with.
— Jason Mills, Affirmative Insurance Company
QQ Solutions is an extension of our internal product development team; accurate,
reliable and flexible. They’ve always been responsive to our ever-changing
program in Texas.
— Aaron T. Brubaker, Vice President – Finance, Safeway Insurance Group
I wanted to let you know that QQ Solutions is right on target when it comes to
satisfying our market needs. We submit many different requests to your company
and receive an immediate response each time. That immediate response says you
care about your customers and their needs. We all have time constraints and this
helps to expedite our projects. I personally have been dealing with Craig
Williams and it has been a very refreshing experience to get exactly what you
are asking for and not the “run-around” that I do experience with other
companies. Every issue is handled in a timely manner. I appreciate the fact that
QQ Solutions lets the company know “up front” what the cost will be for new
filings, and addresses any issue that we may have at that time. I also
appreciate the fact that you have someone available to answer questions and if
not will return my call ASAP and not 3 days later. I love the fact that
QQ Solutions sends out a notification via email letting you know exactly when they
will release our new filings and that it is sent in enough time for me to
actually test the rates and to respond to any corrections to be made before the
release. I tell my boss all the time what a pleasure it is to work with
QQ Solutions on a daily basis. If only the “other” companies would follow your
lead. Kudos to QQ Solutions and their amazing employees!
— Caprice Terry, Product Analyst, Hawkeye Insurance Services, Inc.
I think that QQ Solutions is extremely customer service oriented. Most of my
interaction with QQ Solutions is through Craig Williams. I have always found him
to be extremely helpful, knowledgeable, and quick to respond. I feel that Craig
is willing to take the time to understand the issue and take whatever steps are
necessary to reach a resolution as quickly as possible.
— Susan Dempsey, Quality Analyst, AssuranceAmerica
At GAINSCO, we continue to be impressed by QQ Solutions' innovation and
professionalism in providing services for our company. QQ Solutions' dedication
to excellence is apparent in their work: their efforts have resulted in quality
products that are user-friendly for agents and carriers alike. Additionally,
they have offered us the ability to partner in other ways such as through
advertising. Not only does QQ Solutions' development team meet our programming
needs accurately and efficiently, they have even gone above and beyond on more
than one occasion by bringing to my attention errors or inconsistencies in the
requirements that I provided. From all of us here at GAINSCO and from our agents
also, we appreciate everything you do!
— Jennifer Coffin, Gainsco
When I think of QQ Solutions I think of ease of use and accuracy. From a company
perspective knowing that our rates are correct is critical in establishing
credibility with our agents and avoiding up-rates and cancellations with their
customers keeps our agents happy. QuickQuote’s Quick Bind process makes Links a
company that is easy to do business with as our quote to policy issuance is done
seamlessly within the QuickQuote quoting process.
— Les Schlesinger, Links Insurance Services
Minimized rework – QQ Solutions programmers do an outstanding job of reviewing
specs and asking questions before beginning programming. The result of this
attention to detail is that there is seldom a need to rework a rate change or
RTR (real-time rating) implementation.
Understanding – The people at QQ Solutions
understand our business. This reduces the time it takes to explain changes and
often yields good advice from programmers on how to best manage a rule or rating
element.
Communication – When QQ Solutions feels the need to change their
development, management takes the time to gather input, explain QQ Solutions'
position and reason for change and to explain the options to the carrier.
— Donald R. Moser, Vice President of Marketing & Product Management, Star Casualty
Insurance Company
Always fast and friendly service. Ability to work within time frame and schedules
that accommodate both carrier and producers. Special programming and solutions
available.
— Melanie Mathis, Access General Insurance Company
Explorer recently launched a new program using real time rating. QQ Solutions has
been very flexible as our timelines changed and partnered with us in finding
solutions to meet our needs. In particular, Andrea has been extremely responsive
and helpful in explaining the process and options available to us.
— Heather Thomson, Business Project Manager, Explorer Insurance
We recently worked with QQ Solutions to implement real time rating. This
required extensive development and coordination between our IT groups. Andrea,
David, & Joe provided excellent support and were always quick to respond. Though
real time rating was a newer process for both companies, QQ Solutions was able to
provide adequate documentation to help facilitate our development.
— Wayne Liao, IT Project Manager, Explorer Insurance